Frequently Asked Questions
Everything you need to know about your next favorite piece of jewelry.
What materials are used in Gem City Gems jewelry?
We specialize in high-quality materials, including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones. Each product page provides detailed specifications for every piece.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-engraved pieces and final sale items are non-returnable.
How should I care for my jewelry?
To maintain brilliance, we recommend cleaning your jewelry with a soft cloth and avoiding contact with harsh chemicals, perfumes, or lotions. Store your pieces in the provided Gem City Gems pouch when not in use.
Do you offer a warranty on your products?
Yes, all our jewelry comes with a one-year limited warranty covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or loss.
Can I track my order?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.