Returns & Exchanges
At Gem City Gems, we want you to be completely satisfied with your purchase. If your jewelry doesn't meet your expectations, we offer a 30-day return policy for items in their original, unworn condition.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a return authorization number.
Prepare the Package
Carefully pack your jewelry in its original Gem City Gems gift box and protective packaging to ensure it arrives safely and remains eligible for a refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our quality assurance team inspects your return, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing